How to request deletion

1. Open the Egas app and go to Settings > Account > Delete Account.
2. Or email us at support@egas.com with the subject Account Deletion Request and include your name and linked phone number.
3. We’ll verify your identity and confirm deletion within 7 business days.

Data deleted

• Profile info (name, phone, email, profile picture)
• Authentication data and OTP records
• Preferences, saved items, in-app usage history
• User-generated content unless legally required

Data retained

• Transaction records (for tax/accounting)
• Security logs (fraud prevention)
• Backup data (isolated, deleted per schedule)

Retention periods

• Most personal data: within 30 days
• Transactions/legal records: up to 7 years
• Security logs: up to 90 days